F21 Pro Terms and Conditions – Read in Full

F21 Pro An international online gaming and Sports Betting platform operated specifically for Bangladeshi users. These Terms and Conditions apply to all services, products, and activities on the platform.

Your relationship with F21 Pro is governed by these Terms and Conditions. By using the platform, you acknowledge that you have read, understood, and agreed to these terms.

• These Terms are available in both Bengali and English. In the event of any conflict between the two, the Bengali version shall take precedence.
• F21 Pro reserves the right to modify, suspend, or discontinue any part of its services at any time without prior notice.
• These terms and conditions constitute the entire agreement between you and F21 Pro.

The following requirements must be met to open an account on F21 Pro:

• Age: Users must be 18 years of age or older to register.
• One Person, One Account: Only one account may be created per mobile number, email address, or device.
• Accurate Information: All information provided at registration must be truthful and accurate. Providing false information may result in account termination.
• KYC Verification: Identity verification via National ID or passport is required for withdrawals above a certain amount.

Large withdrawals may be restricted until account verification is complete. KYC documents are typically verified within 48 hours of submission.

F21 ProLocal mobile banking services including bKash, Nagad, and Rocket can be used for financial transactions on the platform.

For Deposits:

• Minimum deposit amount is 200 BDT.
• Deposits are generally credited to your account instantly.
• If a deposit is delayed due to a technical issue, please contact support.
• Only payment methods registered in your own name may be used.

For Withdrawals:

• Minimum withdrawal amount is 500 BDT.
• Withdrawal requests are typically processed within 3–24 hours.
• Large withdrawals may be held until KYC verification is completed.
• Withdrawals can only be made using the same method used for the original deposit.

Keep the following rules in mind whenever you place a bet on F21 Pro:

• Bet Confirmation: Once a bet is confirmed, it cannot be cancelled or changed.
• Match Cancellation: If an event is cancelled, the stake for that bet will be refunded.
• Odds Changes: Odds in live betting change in real time. The odds displayed at the time of confirmation are final.
• Max Win: The maximum payout per bet varies by game and event.
• Technical Error: If a bet is affected by a system or network issue, F21 Pro will investigate and make a final decision.

Sports Betting settlements are processed after official results are announced. In the event of any dispute over a result, the decision of the relevant sports authority will be considered final.

F21 Pro's bonuses and promotions are available to all eligible members. However, each offer has its own terms and conditions that must be fulfilled.

• Welcome Bonus: New members receive a bonus on their first deposit. To withdraw this bonus, specific wagering requirements must be met.
• Reload Bonus: A minimum deposit may be required to qualify for weekly or monthly reload bonuses.
• Referral Bonus: You can earn a bonus by referring a friend, but the referred person must be actively playing.
• Bonus Validity: Every bonus has a set expiry period. Once expired, the bonus will be automatically cancelled.

The following activities are strictly prohibited on F21 Pro and will result in immediate account termination:

• Creating multiple accounts for the same individual.
• Using the platform for money laundering or any other illegal financial activity.
• Placing bets using software bots or automation tools.
• Exploiting system vulnerabilities or bugs to gain an unfair advantage.
• Placing bets on both sides of an outcome (arbitrage betting) to meet bonus requirements.
• Impersonating another member or providing false information.
• Attempting to breach or bypass the platform's security systems.

F21 Pro may suspend or permanently close an account under the following circumstances:

• Violation of these Terms and Conditions.
• Failure to complete KYC verification or providing incorrect information.
• During an investigation into suspicious financial transactions.
• At your own request (for self-exclusion or a break).

You may close your account at any time. You will be given the opportunity to withdraw any valid balance before closure. Contact the support team to proceed.

F21 Pro takes your personal data very seriously. To learn more about how we collect, store, and use your information, please visit our Privacy Policy View the page.

• Your data is never sold to third parties.
• Information may be shared with authorities when required by law.
• All data is secured with SSL encryption.

F21 Pro believes gaming is for entertainment, not stress. We encourage all members to play responsibly.

• Set Limits: You can set your own daily, weekly, and monthly deposit limits.
• Self-Exclusion: A temporary break of 7 days to 6 months can be taken if needed.
• Permanent Closure: If you feel you may have a gaming addiction, you can request permanent account closure.

To learn more about responsible gaming, visit our Responsible Gaming View page.

For any dispute or complaint, contact the F21 Pro customer support team first. Most issues are resolved within 24–48 hours.

• Live Chat: Active 24/7, average response time 3 minutes.
• Email: support@f21pro.ws – responses are typically received within 12 hours.

If a dispute cannot be resolved through support, F21 Pro will arrange neutral third-party mediation. International gaming law applies to any legal matters arising from these terms and conditions.