F21 Pro Privacy Policy – Your Information, Our Responsibility

F21 Pro One of Bangladesh's most trusted online gaming and Sports Betting platforms. We believe your privacy is a fundamental right. This privacy policy explains what data we collect, why we collect it, and how we keep it secure.

By accessing or registering on the F21 Pro platform, you confirm that you have read, understood, and agreed to this Privacy Policy. Our Privacy Policy may be updated from time to time — and we will notify you accordingly when it is.

This policy applies to:

• Applicable to users of the F21 Pro website (f21pro.ws).
• For users of the F21 Pro mobile app.
• For both registered members and guest users.
• For users who contact us through customer service channels.

F21 Pro collects two types of information from you — what you provide directly, and what is automatically collected as you use the platform.

F21 Pro uses the information it collects for the purposes listed below. Each use has a clear legal basis.

• Account Management: To complete registration, login, password recovery, and KYC verification processes.
• Transaction Processing: To verify financial information for deposits, withdrawals, and bonus credits.
• Service Improvement: To personalize your experience and improve the quality of the platform.
• Security Assurance: To prevent fraud, money laundering, and unauthorized access.
• Legal Compliance: To comply with licensing authority regulations and legal obligations.
• Contact: To send you promotional offers, important notices, and account updates.
• Customer Support: To properly address your complaints and queries.

We never use your information for any purpose outside of this list. If a new use ever becomes necessary, your consent will be obtained first.

F21 Pro never sells your personal information. However, in certain specific circumstances, data may be shared with trusted partners:

• Payment Provider: Mobile banking services such as bKash, Nagad, and Rocket receive only the minimum information necessary to process transactions.
• Technology Service Providers: Hosting, cloud storage, and cybersecurity providers operate under strict confidentiality agreements.
• Law Enforcement: Information may be disclosed in response to a court order or a request from a lawful authority.
• Game Providers: Third-party game studios receive only anonymized data necessary for game operation.

Cookies and similar tracking technologies are used on the F21 Pro website and app. These enhance your browsing experience and help the platform function correctly.

Cookies can be disabled from your browser settings, though this may limit some platform features. Cookie preferences can also be changed from the settings menu in the app.

F21 Pro follows the highest industry standards to protect your data. Our security framework includes:

• 256-bit SSL/TLS Encryption: All communication from browser to server is encrypted.
• Two-Factor Authentication (2FA): OTP verification upon account login.
• Firewall & DDoS Protection: Protects the server from external attacks.
• Regular Security Audits: A dedicated third-party team conducts regular vulnerability assessments.
• Data Minimization: Only the data that is strictly necessary will be collected and stored.
• Staff Training: All staff are trained regularly on data handling practices.

Please note, however, that no service on the internet can guarantee 100% security. Should any security issue be detected, we will notify you immediately and take the necessary steps.

Under F21 Pro's Privacy Policy, you have the following rights:

• Right to Access: You can request to know what information we hold about you.
• Right to Rectification: You can update any incorrect or outdated information.
• Right to Erasure: You may request deletion of your personal data after your account is closed.
• Right to Restrict Processing: You can opt out of your information being used for specific purposes.
• Data Portability: You can receive your information in a standard, portable format.
• Marketing Opt-Out: You can opt out of promotional messages at any time.

F21 Pro strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect any information from minors.

• Age is verified at the time of registration.
• If we become aware that a minor has created an account, that account will be closed immediately.
• Any data found to belong to a minor will be deleted immediately.
• If parents have any concerns, they can contact us at support@f21pro.ws.

F21 Pro may update this Privacy Policy from time to time. When changes are made:

• The "Last Updated" date at the top of the page will be revised accordingly.
• Registered members will be notified by email or SMS of any major changes.
• New rules take effect 7 days after the policy is published.
• Continued use of the platform after any changes constitutes your acceptance of the updated policy.

Latest Policy Always On This Page available. We recommend checking back regularly.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:

• Email: support@f21pro.ws
• Live Chat: Available on the platform 24/7
• Response Time: We typically respond within 24–48 hours